Precinct Captain Furillo tries to defuse a hostage situation despite the advice of his gung-ho Emergency Action Team leader and the temperament of a self-absorbed gang leader; public defender Joyce Davenport tries to find a client who has been lost in the bureaucratic maze; Detective LaRue gets a lapful of coffee; Sgt. Esterhaus confides to Fay about his teenage sweetheart; Officers Hill and Renko are shot in the line of duty.
Elenco: Daniel J. Travanti , Taurean Blacque , Bruce Weitz , Joe Spano , Kiel Martin , Betty Thomas , Charles Haid , Veronica Hamel , Michael Warren , James Sikking , René Enríquez , Ed Marinaro , Barbara Bosson , Robert Hirschfeld , Michael Conrad , Jon Cypher , Megan Gallagher , Robert Clohessy , Barbara Babcock .