When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah’s parents – and learns he hasn’t been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.
Elenco: America Ferrera , Ben Feldman , Colton Dunn , Lauren Ash , Mark McKinney , Nichole Bloom , Nico Santos .